Showing posts with label compassionate listening. Show all posts
Showing posts with label compassionate listening. Show all posts

Monday, December 19, 2016

Simply Listening


“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”
            Leo Buscaglia

            It is the simple things in life that are often the most meaningful. 

            A young man and I were working on his math.  He’s been working hard and now the formulas and methodology of his algebra was making sense to him.  My tutoring today consisted of listening to him explain his processes, and watch him work his problem, applying his knowledge, and seeing him find the answers.

            “I think I understand this now,” he said. 

            Pride filled his voice, and he gave me a seldom seen smile. 
           
            “What else do you need to work on?” I said. “You’ve clearly got your math under control. 

            He looked down at his shoes, then out the window.  His Adam’s apple bobbed up and down, as he pondered my question.  A minute, then another passed without an answer.

            He cleared his throat, finally cluing me in.  His therapist needed him to make a list, a list of challenging events in his life, times when he was abused, and was abusive to others. 

            This would be the last barrier to complete therapy and move on with his life, to becoming free of what has burdened him, held him down.

            He looked away, tears filling his eyes. 

            “It’s so hard,” he said. “I can’t seem to get started.  I can’t write it down.”

            “Hard because?” I asked. 

            He fell silent, still looking down.  A tear ran down his cheek. 

            “It’s…. it’s overwhelming.  There’s just so much,” he said.

            We sat there, letting the heavy words fill the air.  It was hard for me to breathe, the air now thick with his emotions and the weight of this task. 

            “Take a breath,” I said.  “This is a safe place.  We’ll take this on together, and work on it just like we do with math.”

            “In math, one of the first steps is to write down the problem, give names to what you’re working on,” I said.  “One step at a time.”

            He looked at me, and I nodded.  Another tear ran down his cheek.  He took a deep breath, then another, re-inspecting his shoes.  A few more minutes passed. He gave me a slight nod.

            “I can be the writer today” I said.  “I’ll be your secretary.” 

            He looked away, over my shoulder, and started to speak, beginning his story with the last time he was in a difficult situation, a time of chaos and pain. 

            I picked up my pencil and began to write on the tablet we’d used for our math, starting a fresh page.

            He spoke almost in a whisper. I leaned closer, barely able to hear his words.  The room was silent except for the scratchings of my pencil against the paper, and his soft words, his voice cracking and choking over them. 

            I gulped, feeling my own sense of revulsion, panic, horror, and angst build up in my gut, as he told one story, then another, and another. 

            Working backwards in his life, he moved quickly from one incident to the one before it, giving me two or three sentences, names, ages, what happened, how he reacted, how he felt.  At first, it seemed jumbled, but I began to see the order, how he’d been preparing his story, rehearsing and editing it in his mind, probably for months. 

            He spoke fast enough that each story was only a line on my tablet, often just fragments of sentences, a first name.  I wrote quickly, finding myself near the bottom of page two before he took another breath and looked down at his shoes.

            Once, I had to prod, a few words of encouragement.  His look told me he thought I’d be a harsh judge for this story, condemning and berating him. 

            “It’s OK,” I whispered.  “It happened, so it needs to be on the list. No judging today.” 

            He took a big breath and let it out.  Another long minute of silence.

            The first time, I can’t remember much,” he said.

            “I can’t remember,” he finally said.  “I was two years old, and there was something, something with a friend of my dad’s.” 

            “I don’t know, but there’s something,” he said. 

            “It’s OK,” I said.  “When you’re two, you probably don’t remember a lot, at least consciously.” 

            We talked about the conscious brain and the subconscious, and how different parts of the brain have different tasks, and work differently.  And how we deal with trauma, and don’t deal with it very well. But, our body remembers, in ways that aren’t always clear to us.

            He nodded, relating all of this to what he’d learned in therapy and his psychology classes, and in all the thinking he’d been doing. 

            He looked at the list, shaking his head.

            “Wow, that’s a long list,” he said. 

            “A good list, “ I said. “You’ve done good work today,”

            Our time was coming to an end, and I needed to leave. 

            I tore off the pages I’d written, and handed them to him.

            “Here’s your list,” I said.  “We’ve written it down, so you don’t have to keep it in your head any more.  But, you’ll have it if you need it.”

            He looked at me, penetrating deep into my eyes. 

            “Oh,” he said.  “You mean I don’t have to keep all that inside of me, thinking about it all the time?” 

            “No,” I said. “You have your list, on that paper. Kind of like a grocery list, or a list of chores for the day.”

            “It’s a reference, I said. “You can put it in a safe place, and refer to it if you need to.”

            “And, once you’ve put words to all that, then you’ve named the problem, you’ve identified it, and you don’t have to keep thinking about it,” I said.

            He nodded, and let out a big whoosh of air. 

            “So, the problem,” he said.  “Kind of like a math problem then?   Write it out, apply the formulas and work the solution, huh?”

            I nodded, and he chuckled.

            “Just like a math problem,” he said. “One step at a time.”

            “Uh, huh,” I said. “Just like a math problem.  And, you can solve it, right?”

            “Yes, I can,” he said. 

            “Yes, I can.”


---Neal Lemery 12/19/2016

Friday, November 13, 2015

Really Listening

                                                Really Listening
I listen to the quiet between the words.  In that interval between the sounds of us talking, the true, deep meaning is to be found, if only I am gentle with myself, and the speaker, moving into the space of the depth of true understanding.
If I listen to myself and to you, truly listen, then I will hear your true voice, and mine.  I will hear the message that I need to listen, deeply, intentionally, and with love and understanding.  In that lies my intention. I will connect with the heart of our true conversation.
Yes, the words have meaning, and stories are told from the words, and then some.  More.  I listen to the sentences, the rhythm of the speaker, inflections, the rising and falling of the cadence of the words.  I am led gently down the path of the storyteller, and shown the meaning of the words.
What is really being told here, I wonder.  There is more, there is always more.  My task is that of the explorer, the miner digging for the gold in the midst of the rubble, the ordinary chit-chat that often passes for conversation. Herein lies something even greater. So, truly listen.
Go deeper, I am sensing.  There is more to this than just what I am hearing, what is being said.
Underneath this, there is more.  I can feel it deep within me.
There are many layers to this tale, and I listen harder, taking in the silence, strewn among the spoken words, wanting everything that is revealed. I am seeking the message of the silence, exploring its vocabulary, its nuances.  What are you really saying here? And, what am I being called to really hear?
We feel the silence now; the spoken words uttered.  There is tension, the tension of the anticipated, the expected, the comforting patter of more words, more sounds. 
I am on edge; we both are.  This space between these words is new, irritating, literally dis-quieting.  I find myself yearning for a word, a phrase, to keep the banter going.  Part of me is reticent, to not really listen.  Do I prefer banality? Being on the surface, and not going deep.  Can’t I stay here, gliding on the mere surface of our conversation? Then, I won’t have to ponder the silences, and hear in my heart the real meaning of what your heart is saying.
Now I hear your breath, and mine.  There are other sounds, too.  Clothes, papers rustling, air moving, the ordinary background noises of whatever kind of place we are in, the place of normal, everyday conversations, the detritus of our daily lives. 
Yet, when I go deeper, beyond this ordinary sound clutter, my mind literally opens up, expands, so that I can take in all that you are expressing to me, the stuff beyond conversation, beyond the plain words of everyday conversation.
My senses broaden  ---  feeling, seeing, hearing, touching, and yes, even smelling all that you are offering me, in this near vacuum of experience between us. Yet, it is rich and full, and not vacuous, a contradiction.  Or is it? This is rich territory, and, so often, new to me.
If I would only truly sense what you are offering me, I would understand so much more.  You have so much information, so many ideas to express to me, if only I would be open to you, truly open. If I do this right, my senses, my intuition, the entirety of my entire array of sensory neurons would be on fire, overloaded with all that you are telling me.
You share with me in so many ways, ways that we both would agree would be of such enormity that neither of us would be deemed to be competent to assess, even measure.
Henri Nouwen wrote: “Somewhere, we know that without silence words lose their meaning, that without listening, speaking no longer heals; that without distance, closeness cannot cure.
He calls us to visit that “somewhere”, which is beyond our daily, mundane experience, and open ourselves as far as we believe we can go, into new territory of our existence, our humanity. 
He calls us to embrace the silence, and truly listen, to stake out that space between us, and let us be able to reach out to each other within that emptiness, and finally grow.
Now, I can’t reach any further out and listen harder, for the harder I work at this, the more difficult it becomes.  Another conundrum.  But isn’t that life?
The more I try, the less I succeed. No, I need to be now, just be, in all my humanity.  I must listen more gently, easier, more fully with all of my senses, with all of my feelings, on the edges of my soul, my very being.  On the rim of my existence, I must stretch further, letting the experience become in and of itself, beyond mere thought.
In that, I will truly listen to what you are telling me, and I will, at last, hear you, in all of your wonderful mystery and beauty.
                                                --Neal Lemery

                                                11/11/15

Monday, July 21, 2014

Healing, Listening, a Morning's Task


“As healers we have to receive the story of our fellow human beings with a compassionate heart, a heart that does not judge or condemn but recognizes how the stranger’s story connects with our own…. Our most important question as healers is not, “What to say or to do?” but, “How to develop enough inner space where the story can be received?”
—Henri J. M. Nouwen
A Morning’s Task
He overflows, and I try to empty my self, making space,
opening to the geyser of his soul, 
him sharing, his story, his 
lifetime of pain, terror, loneliness,
now becoming words spoken,
feelings finally heard, honored
through his voice, my listening.

Listening, without judgement, without my views,
my biases, my edits, just
listening, letting him share his story,
and all its agonies, twists, and turns.

Him, finding his voice, now, sorting it out,
making some sense to it, seeing himself
the hero in this tale,
the good soul he really is
becoming.

An hour, then another, and into the third,
and he speaks on, now finding the words, 
and the order in the telling, seeing his life 
as his own story, of survival, achievement,
yes, even success and good coming from all that chaos and pain.

I listen, hard not to judge, not to be the commentator, 
just simply being there, ears and heart 
open
accepting, present in his life.

And, in that, a gift to him, 
in my humanity, my soul’s journey, Everyman’s
need for someone to listen, to hear 
for the very first time—
this becoming my gift to him, his first time
being heard, hearing his
truth.


—Neal Lemery, July, 2014

Friday, April 11, 2014

Restringing



Restringing

Together, we tear open the packages of new strings, gingerly remove the old strings, and replace them with new ones, all shiny and bright. The new strings don’t come with directions, and folks who buy violin strings are probably presumed to know what they are doing. Trial and error become reliable teachers, and our first experience in restringing a violin soon brings results. 

He tightens each string, checking the tuning, a smile creeping over his face as he realizes his violin now has a clearer, brand new tone. Yes, he can do this. He can restring his violin, a new task is learned, and a big accomplishment is made.

The violin has been a good teacher these last few months, offering challenges, and stretching his fingers and his fascination with making music with a bow, strings, and a centuries old design. My friend, "Jim", is finding his voice with this violin, a place to put his emotions, and his fears. He’s getting out of prison in eight months, and there’s a lot of fear in him now, about how to live, and how to be a man on the “outside”, for the first time in his young life. Six years is a long time behind bars, especially when you are twenty three.

His grandfather’s gift of the violin has brought him some genuine excitement, and a place for his emotions, his love for creating something beautiful. He is finding a voice for his soul to spread its wings and soar. 

We work quietly, offering each other suggestions, each contributing a finger to hold a string, or add a bit of tension, only a word here and there to solve a problem of a reluctant tip of a wire string, or finding the correct direction to turn a tuning peg, the right groove for that particular string. 

He retunes and retightens, again and again, as the new strings stretch, now becoming part of the violin, part of the whole of what he tenderly holds in his arms and under his chin, his bow finding its place, creating new notes, clean and bright.

We were supposed to work on our weekly task, reading comprehension and vocabulary for his college entrance tests. He kept failing the tests on the computer, and was getting frustrated. He’d seen me helping other young men here with their studies, and had finally screwed up his courage enough to ask me for some help.

In the past two months, we’d been faithful to our task, making progress, but today was different. As soon as I walked into the multi-purpose room for the prison camp, and its eclectic chaos of books, videos, craft supplies, a few beat up guitars, and "Jim"’s violin, he talked excitedly about everything but our work. He was a tea kettle getting ready to boil.

Our stringing task complete, I’m thinking we could get our studying done. But, the water’s still hot and "Jim" is ready to unload on something else. We move on to a new topic, and soon he is showing me photos of his family, and telling me their stories, and the stories of his young life, stories he’s never shared with me.

There’s the grandfather who sent him the violin, smiling, picking his guitar. 

“He’s real proud of me, for working so hard on the violin,” he says. “I got to talk to him on the phone the other day, first time in a year.”

As he flips through the album, he lets me deeper into his life, sharing some more sad stories, some of his pain, his worries about people he loves, and who he really might be, inside. 

And, finally, the last page of the album, the real reason he’s emotional today.  He lets me inside of his heart, and shares a deep, sad story, so intense and personal that the details, the intimacy, aren’t to be shared with anyone else.  Yet, he trusts me to listen, to hear his story, and why he is so sad, and on edge today.

I want to find a corner and cry my eyes out, the pain in "Jim"’s voice filling me with sorrow. But, I have to keep listening,  No one else is. 

It’s a matter of fact tale, just part of his young life, just what he has had to experience.  I lean in, and listen hard, my few questions telling him I’m really listening, really paying attention to him, and his Divine Comedy, taking me deeper and colder than Dante’s version of the deepest part of Hell.  

We’ve gone so far today, from mentor and prisoner, to tutor and student, to amateur violin restringer and tuner, to spiritual surgeons, working on a broken heart.   My job now becomes the listener, the friend, the other human being in the room who gives a damn about this young man and his pain.  

He tells his story, letting me hear his pain, and his deep love for what he had in his arms, and then lost, and how he has gained from all of that, and become a loving, good man, at peace with God, and content in his life.  Oh, there is still some bitterness and some righteous anger, but instead of poisoning his soul, he uses all that to feed his soul, and nurture his gentle, peaceful spirit, and give himself guidance and purpose in his life.

There are angels in this room now, surrounding us, and filling this space with love and a sense of serenity and comfort.  I think “Jim” senses them, too, and his shoulders drop, and he is, at last, becoming at peace with his story he has just shared.  In the telling, he has found some acceptance, and compassion, some support in his journey. He is not alone, now, in that story, that part of his life that nearly pulled his heart out of his chest.  

I grab him and hold him close, and he holds me tight, and sobs, at last. Together, we grieve, the soothing words we both need now not spoken, but filling the room, and healing his heart, resounding loudly in our souls.  What I try to give to him now comes not from me, as much as it comes from the angels in our midst, the air heavy with the unconditional love of the universe. 

Our time is up, now, and I have to go. We’ve worked on our vocabulary,  the words that really matter today, and we’ve restrung a violin, giving both "Jim" and his violin a new, brighter voice. We’ve put in some new heart strings, too, giving me a chance to love this young man a little harder, a little deeper today, giving him some space to play his songs, and be loved.


—Neal Lemery

4/10/2014